Julian Taylor, Business Owner
TAPPS
TAPPS Devizes was set up at the end of 2021 and, located within easy access of Hopton Industrial Estate, its 4,500 square foot warehouse and trade counter offers around 36,000 plumbing and heating products, from stockists including Worcester Bosch, Embrass Peerless, RIIFO, Warmflow, Speedfit and more.
It provides a range of trade and public plumbing supplies and bathrooms, to customers across the plumbing and heating industries, with free local delivery. Branch manager and owner, Julian Taylor, has 18 years of industry knowledge, having worked with trade specialist Wolseley UK.
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With no other business software installed previously, Julian reviewed a variety of business software options before choosing OGL’s Profit4 solution. One of the key factors in Julian's decision was the simplicity it provided in running his new business. With Profit4, he was able to easily manage stock, deliveries, customer information, and invoicing, allowing him to focus on providing excellent service to his customers.
Julian confirms “from my past experience, switching between multiple systems to pull up customer information, manually updating pricing and sending invoices is a slow and laborious task, and could introduce errors. As a new business, we couldn’t afford to spend time on inefficient processes. Now everything we need including integrated, dynamic supplier pricing and instant invoice processing is literally at our fingertips, thanks to Profit4.”
TAPPS has credited Profit4 for its “slick” operations, which have helped them secure a loyal customer base for both our trade counter and showroom. With minimal staff, Profit4 enables TAPPS to serve customers during the day and focus on administrative tasks after hours.
Profit4 seamlessly pulls together information from quotes to orders into one easy-to-view dashboard. This allows TAPPS to efficiently manage their operations and provide excellent service to their customers.
Profit4 has also cut down on the time it takes Julian to serve customers and the software’s information collation has enhanced the level of customer service he can offer. Adding new plumbing and heating product lines has been simplified. Excel spreadsheets that are 3,000 lines long can be imported into Profit4 within 5 minutes and Julian can now create and send invoices in just minutes, thanks to order details for each customer being centralised, saving precious time that can be spent on other tasks, like growing the business.
Julian believes that the business efficiency from deploying the software has helped TAPPS yield a healthy turnover in 18 months, which in turn has helped him to open up his new bathroom showroom. His plans for the future include an online shop and expanding the overall business with additional branches.
He concludes: "We experienced great customer service and training from OGL. With everything done remotely, including training, we were up and running with the software quickly.”
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