Key skills:
Desirable skills:
Job description:
Are you familiar with ERP software solutions, or maybe work within a busy accounting, purchasing or sales department and are looking for a change in career? Then OGL Software may have the perfect role for you...
Would you like to join a busy, highly motivated Software Support team who want to go the extra mile for their customers, ensuring customer retention and most importantly happy customers. Working on the frontline you will play an integral role in delivering support and exceptional service to customers using our prof.ITplus ERP solution.
We’re looking to recruit a User Support Analyst with a good understanding of ERP systems, such as systems like Sage, and if you have prof.ITplus knowledge then this would be advantageous, but not essential. A person who can find solutions to challenges, naturally communicate and build relationships with customers in a personable and professional manner.
Our Software Support Team comprises of 1st, 2nd and 3rd Line Analysts who record, manage and resolve customer incidents. The role of the User Support Analyst is to provide product guidance to not only help our customers but to also establish solutions to sometimes complex problems. You’ll collaborate closely with the Sales, Customer Success and Software Development teams ensuring ultimate customer satisfaction throughout their experience with us.
Our customer queries and support calls are varied and can range from quick fixes to full incident investigations. This means we’re looking for someone who can confidently adapt and apply themselves to any support call, finding a quick resolution. Our customers are at the heart of our company so it’s important, especially as part of our Support Team, that you’re as passionate about providing quality customer service as we are.
We hope that this role is more than just a job and is the start of your journey within the world of ERP, with the opportunity to develop new and varying skills that further advance your career. OGL is focused on creating and promoting a culture of ongoing development of individuals and teams, providing the opportunity to gain experience and knowledge.
Responsibilities:
The benefits of working at OGL:
At OGL we want our staff to feel valued. We have all the standard benefits you expect from most employers plus a few extras too…
We reserve the right to close any vacancy from further applications when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
